Data Center Management
At Protected Harbor, we have a resilient and rock-solid data center that helps you achieve 99.99% uptime.
What does that mean for you and your business? When you partner with Protected Harbor, we will safeguard your network performance and minimize the impact of expensive downtime.
Unplanned outages can happen at any time of day, or night, on a business day or weekend. Our remote technicians are really like technicians on-site at all times checking systems and conducting daily maintenance to address any issues, close up any vulnerabilities, and ensure any action is quickly taken if any issues arrive.
In either an emergency, or non-emergency situation, Protected Harbor accepts support tickets to manage these situations. But if you need to speak with someone, our techs answer the phones 24/7.
In fact, we solve 80% of all tickets that are raised within 24 hours.
Protected Harbor isn’t just responsive when things go wrong, we are proactive. To protect against unanticipated spikes in network bandwidth or power consumption, we implement proactive measures to limit downtime. We use our intelligent platforms which predict power spikes and traffic to better optimize the timing of maintenance efforts. Our intelligence also helps us stay on top of equipment replacements for your data center and safeguards against unexpected breaks.
Whether we are hired to manage an existing data center, build out a new data center, or host applications we follow the same goal. The goal is to provide the highest availability and durability for the lowest cost.
Application availability has never been more critical than now; many users are working unusual hours and are expecting applications and systems to always be available. Outages have increased because of multiple attacks, including Ransomware, RDP, DDOS, and SQL Injection. The expanded availability expectation of end-users has put a greater burden on the existing staff, stretching an already over-committed resource.
Companies that are unable to maintain application availability and application uptime lose market credibility, reputation and clients.
What makes us unique is we are not just a technology company, we have on-staff programmers and are internally developing our own applications. When we manage an application we understand both the physical hardware layer and the programming layer. Our unique background allows us to communicate with programmers as programmers and with IT as network and systems engineers.
Because of our programming ability and our 24 hour monitoring and response, we perform application maintenance and respond to application constraints (disk, memory, CPU, etc).
We bring an exceptional level of durability, expandability and availability not because of better hardware, but because we understand the entire process of application support. You are protected with Protected Harbor.