WHY IS 99.99% UPTIME IMPORTANT?

Today, businesses of all sizes have grown more reliant on their technology and no business, no matter the size wants to see their systems or site offerings offline – even for a few minutes.  This is why uptime has become vital.  For many companies, uptime is not a preference, it’s a necessity.

Uptime is important because the cost and consequences of downtime can cripple a business, however, no business in any industry can guarantee absolute perfection. Even with tremendous precautions and redundancies in place, systems can fail.  Natural disasters or other mitigating factors out of our control that may require a quick re-boot can’t always be predicted or prevented.

In order to evade debilitating periods of downtime, businesses must employ the most current technologies, designed with uptime in mind, or utilize a managed service provider well versed in the latest technology and long term solutions.

It is no secret that businesses look for 99.99% uptime.  If this percentage seems unrealistic, the additional decimals make a huge difference. The reality is that .1% of downtime is an unacceptable percentage for most companies.  When businesses encounter downtime, they cannot provide services to their customers.  Customers have short memories and as a result, may be tempted to take their dollars elsewhere if they cannot get what they want in a timely manner.

Not only is losing customers disastrous, but productivity can suffer as well.  This is never a good combination.  The average cost of downtime across businesses of all sizes and all industries is around $5,600 per minute.

When a customer selects a company, they need to trust that they are working with a professional and capable organization. Not being able to access a company’s website or employees telling customers they cannot help them at the moment they called does not ensure shopper confidence. This damage can be irreversible to a business’s reputation.

Given that the consequences of downtime are so costly, it’s easy to understand why achieving near-perfect uptime is so important. In order to completely avoid all of the costs and consequences associated with downtime, businesses need to be aiming for uptime of at least 99.99%. While these consequences may seem a bit disheartening, the good news is that there are ways to avoid them.

Protected Harbor helps businesses across the US address their current IT needs by building custom, cost-effective solutions.  Our unique technology experts evaluate current systems, determine the needs then design cost-effective solutions. On average, we are able to save clients up to 30% on IT costs while increasing their security, productivity and durability.  We work with many internal IT departments, freeing them up to concentrate on daily workloads while we do the heavy lifting.  www.protectedharbor.com