In 2009, Protected Harbor began as an off-shoot of an earlier software company that focused on password reset solutions for large Fortune 100 help desks. With that experience, we went from serving businesses in the lower Hudson Valley, New Jersey, and Connecticut to working with businesses nationwide and beyond with various customers worldwide.
Protected Harbor combines our skills and abilities with a unique cost model, flat-rate unlimited maintenance support. This model was developed to allow technicians more time to resolve core issues instead of the per-hour band-aid approach. Other IT companies invoice per hour which results in more charges and more ongoing problems, as well as rushed and/or incomplete projects. Our model is to investigate each issue for the core problem, not just solve what the end-user sees, but find the source of the problem and provide real solutions. Many times, problems are caused by a lack of maintenance and our pricing model allows for maintenance to be performed at night.
Protected Harbor offers 24-hour, 7 days a week support and typically we are busier at night installing updates or performing maintenance than we are during the day. Our model converts the typical per hour IT approach, which is more reactive once something is broken and requires fixing after much frustration, into a no interruption reactive approach.
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We are a leading Managed IT Service Provider (MSP), and technology consultants to clients across the North East.
Since 2009 we have been a visionary and a reliable software engineering partner for world-class brands. We are a boutique digital transformation consultancy and software development company that provides cutting edge engineering solutions.