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FAQ’S
Managed IT Services
What are Managed IT Services?
Managed IT services for small business means outsourcing the responsibility of maintaining and managing your IT infrastructure to a trusted partner like Protected Harbor. We handle everything from proactive monitoring and maintenance to user support—so your team can focus on growing the business, not fixing tech issues.
What’s included in your Managed IT Services?
Our services include 24/7 monitoring, helpdesk support, patch management, backups, disaster recovery, network security, hardware management, and strategic IT planning—delivering the full benefits of managed IT services in one package.
How fast is your response time?
We average a 15-minute IT support response time. You’ll get direct, expert assistance without long ticket queues or call center delays.
How do you prevent downtime?
We use proactive monitoring, redundancy planning, predictive analytics for business to catch and fix issues before they cause outages – keeping your operations running smoothly.
Can you work with our in-house IT team?
Yes. Our co-managed IT services can fully manage your IT or partner with your team to provide extra expertise, resources, and after-hours coverage.
FAQ’S
Cloud Hosting
What is Managed Cloud Hosting?
Managed cloud hosting services provide infrastructure, hosting, and IT management through private, hybrid, or public cloud environments. We handle migration, configuration, security, backups, and ongoing support so your team can focus on business, not IT.
How is your cloud hosting different from AWS, Azure, or Google Cloud?
We provide a managed, high-touch experience with fixed pricing, faster support (15-minute average response time), and infrastructure tailored to your workloads. No variable billing, no ticket queues, and no outsourcing—just scalable cloud hosting solutions with reliable performance and personal service.
How do you ensure uptime and performance?
We design infrastructure to achieve cloud migration with no downtime, using redundancy, load balancing, and 24/7 monitoring. Proactive maintenance keeps your systems optimized for speed and stability.
Do you offer DevOps services?
Yes. As a DevOps as a service provider, we help you automate deployments, manage continuous integrations/ continuous delivery CI/CD pipelines, and optimize performance across environments—so your releases are faster and more reliable.
Can I scale up or down as needed?
Yes. We provide scalable IT services for small companies and help you adjust capacity without overprovisioning – so you only pay for what you need.
How does the migration process work?
Our white-glove onboarding includes assessing your current environment, planning and testing the migration, and executing with minimal disruption often with no downtime.
Will there be downtime during the migration?
Downtime is minimal or non-existent. We schedule migrations during off-hours and use live replication where possible.
How is your pricing structured?
Flat-rate monthly pricing means predictable billing and peace of mind- no surprise charges.
FAQ’S
Cybersecurity
What is included in your Managed Cybersecurity Services?
Our managed cybersecurity services include 24/7 security monitoring, firewall and endpoint protection, vulnerability scanning, intrusion detection and prevention, and incident response.
Do you handle compliance requirements?
Our cybersecurity compliance services to help businesses meet HIPAA, PCI-DSS, GDPR, and other regulatory standards.
How do you protect against ransomware?
We use layered defenses including advanced threat detection, offsite backups, and rapid recovery protocols to provide robust ransomware protection for businesses.
Can you help after a security breach?
Absolutely. We provide incident response, root-caused analysis, system restoration, and post-incident hardening to prevent repeat attacks.
FAQ’S
Artificial Intelligence (AI) Services
How can AI benefit my business?
Benefits of AI in business include automating repetitive tasks, improving decision-making with predictive analytics, and enhancing customer service with intelligent workflows.
What types of AI solutions do you offer?
We offer AI solutions for small business—including custom integrations, AI workflow automation tools, and data analysis platforms tailored to your industry.
Can AI work with our existing systems?
Our AI workflow automation tools are designed to integrate seamlessly with your current systems, boosting productivity without disrupting operations.
FAQ’S
Small & Mid-Sized Enterprises (SMEs)
Do you work with small businesses?
Yes. We provide IT services for small business, delivering enterprise-grade reliability, security, and performance at a scale suited for SMEs.
What makes your services a good fit for SMEs?
We provide small business managed IT solutions with predictable pricing, personalized support, and scalable systems— delivering affordable IT support for SMEs that helps you grow without the burden of infrastructure headaches.
FAQ’S
About Protected Harbor
What makes Protected Harbor different from other IT providers?
We’re one of the top IT service providers in USA, owning and operating our infrastructure, offering hybrid-based IT support services, and providing fixed price IT support—with no outsourcing and no hidden costs.
How do we get started?
Contact us for free consultation. With our IT consultation services for business, we’ll assess your setup, discuss your goals, and design a custom IT roadmap.
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