In 1991, Protected Harbor began as an off-shoot of an earlier software company that focused on the password reset solutions for large Fortune 100 help desks.
With that experience, we went from serving businesses in the lower Hudson Valley, New Jersey, and Connecticut to working with businesses nationwide and beyond with various customers worldwide.
Our headquarters are in New York where we have on-site technicians that work with our customers 24/7. With additional remote staff, we are able to manage our four data centers.
Protected Harbor built on the experience gained during its time as a software company and targets smaller organizations that do not have Enterprise IT resources. Protected Harbor solves complex IT problems that other IT companies can’t or won’t solve. Why? Because at Protected Harbor we have the right team, resources, experience and drive to help you get to the root of any complex IT issue. We don’t just patch things up temporarily, we find long-term solutions so you can focus on your business.
We do work with organizations that have existing IT staff and we become an additional resource to that department to help solve more complex problems and be more reactive. Protected Harbor focuses on direct end-user support while ensuring that a company’s back-end operations (i.e. computer networking, Web servers, Web hosting) run smoothly.
Protected Harbor combines our skills and abilities with a unique cost model, flat-rate unlimited maintenance support. This model was developed to allow technicians more time to resolve core issues instead of the per-hour band-aid approach. Other IT companies invoice per hour which results in more charges and more ongoing problems, as well as rushed and/or incomplete projects. Our model is to investigate each issue for the core problem, not just solve what the end-user sees, but find the source of the problem and provide real solutions. Many times, problems are caused by a lack of maintenance and our pricing model allows for maintenance to be performed at night.
Protected Harbor offers 24-hour, 7 days a week support and typically we are busier at night installing updates or performing maintenance than we are during the day. Our model converts the typical per hour IT approach, which is more reactive once something is broken and requires fixing after much frustration, into a no interruption reactive approach.
Protected Harbor is acknowledged as the best one-stop technology company in its markets providing solutions that include software, hardware infrastructure, cloud back- up, networking, disaster recovery, security and peace of mind.
Our clients are the lifeblood of our business and our most important stakeholder. We strive to meet or exceed their expectations each and every day. All decisions should be made with client impact top of mind.
We distinguish ourselves from our competitors by being technically stronger than they are. We are experts in the technologies our clients use. We also keep up with the latest technologies and offer them to our clients when we believe it solves their business needs.
We work together, across boundaries, to meet the needs of our customers and to help our Company win. That means the success of the team is more important than the success of one or two individuals. We give each other credit, help a teammate with a problem, and boost up a teammate when he/she is struggling.
We take ownership of issues, and don’t pass the buck or ignore. We take ownership, and drive issues and problems to completion. Say that you own the issue, and don’t blame others for not getting the issue resolved.
We take accountability for our actions, and not push the blame on others. When we make a mistake, we take accountability for it. We say what we’ve learned from the mistake, and promise that we will not make it again. Also, for managers, we take accountability and ownership for the work our employees do.
We demand excellence from ourselves and our teammates, subordinates and superiors. We will not stand for anything but the absolute best performance. Mediocre work is unacceptable.
We communicate early and often. Lack of communication is unacceptable. We communicate to the listening of our audience, meaning we first listen to them, and understand what they want. We speak to them in their language, not using technical jargon that they don’t understand.
We are always looking for ways to improve our performance. We are never happy with where we are. We are always challenging ourselves to be better. This is a healthy way to live and work.
We have fun doing our work. Even during the stressful times, we are thankful for the job we have and we enjoy solving problems and helping clients.
Richard Luna is the Chief Executive Officer and founder of Protected Harbor. He formed Protected Harbor in 2006, bringing more than 25 years of technology industry leadership and technology infrastructure expertise to the company and to the small and medium-sized organizations Protected Harbor serves.
Jeffrey Futterman is Protected Harbor’s, Chief Operating Officer. Jeff has many years of experience in managing businesses of various sizes, in particular IT Departments, Technology Consulting, and Outsourcing. Jeff is responsible for ensuring that our internal processes are streamlined to make our customer experience first class.
Nick Solimando is Protected Harbor’s Director of Technology. He is responsible for defining Protected Harbor’s long-term technology strategy and vision and advocating for that vision with customers. Nick is an accomplished leader in managing all technology services and boosting technical excellence across the company.