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201-957-1616
support@protectedharbor.com
60 Dutch Hill Road, Suite 16, Orangeburg, NY, 10962.

   

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IT HELP DESK SERVICES

Customer and Employee Delight

Protected Harbor is the most comprehensive support solution with the quickest return on your investment. These services include technical support, training, troubleshooting, and other assistance for your employees as they use your software, hardware, and other business tools. You can also get help from a vendor when you’re trying to install new technology in your office and need assistance with the setup.

Providing IT help desk services for your organization can be a full-time job, but you can make it easier by investing in the right technology and help.

Why Protected Harbor
Why Protected Harbor
We understand how important it is for your day-to-day operations to make optimum use of your IT systems. We take pleasure in providing clients with world-class IT support that is always available. Our continuous support ensures that your important IT systems and applications are always up and running plus that friendly, professional specialists quickly and adequately fix any issues. Protected Harbor employs ITIL-based, industry best practices to enable your users to work efficiently and successfully.
Modern IT Help Desk & Service Management Solution
  • Incoming tickets are consolidated, managed, and prioritized via incident management.
  • The service catalog standardizes the process of requesting and receiving services.
  • IT asset management that is fully integrated collects hardware, software, POs, etc.
  • Users will be able to submit tickets and requests to a single service portal.
IT Help Desk
Workflow Events Logged Daily
Petabytes of Storage Managed
Uptime
Excellent Efficiency, Happy IT Staff

Your firm becomes more productive when internal IT personnel focus on business activities that produce more significant revenue rather than user complaints.

Internal IT personnel can become frustrated dealing with trivial user issues all day. Your IT staff can focus on more rewarding technical initiatives by outsourcing user support to Protected Harbor.

Best-in-class Customer Service

Expert level support and customer service available 24/7/365.

Change Management

A systematic strategy for handling the transition or transformation of the goals, processes, and technology of your organization.

Service Asset & Configuration Management

Address the assets you use and track the configurations used to deliver IT services.

Guaranteed Service Levels via SLAs

Our commitment to providing the best-in-class services to your organization.

Business Focus, Instead of User Issues

Support Programs That Are Tailored to Your End Users
Our Technology Partners

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An IT Help & Service Desk Built Just for You

We’ll collaborate with you to learn about your software and your users’ demands. We’ll build a solution that meets your specific needs, leveraging our best-in-class abilities and the improvement on the end-user experience while minimizing your support expenses (e.g., fewer calls to support). Let’s collaborate to create a strategy that fulfills your commercial goals while improving end-user pleasure.

Service Desk Built
For Your Business, Winning IT Help Desk Services & Support

Make time for critical projects. Protected Harbor Help Desk offers organizations of all sizes stress-free IT support.

Working with the right IT service provider is crucial for the success of your business. With the ever-increasing complexity of today’s business landscape and technology, you need a partner like Protected Harbor to help you navigate these challenges and keep your business up and running. From initial consultation to implementation and ongoing support, our team is dedicated to providing you with the best service experience possible.

Protected Benefits

HELP. SUPPORT. PERFORM.