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NETWORK OPERATION CENTER (NOC)

Next-Gen NOC Services

In the fast-paced realm of modern business, the consequences of a mere minute of power outage or downtime can send shockwaves of financial loss through larger companies, potentially amounting to millions of dollars. Even for smaller firms, the impact is no less significant, though not as monumental, as it seriously threatens their overall operations. This is precisely why the indispensable role of NOC engineers and establishing a Security Operations Center (SOC) is paramount in safeguarding and managing the network infrastructure.

Imagine a high-stakes chess game where the wrong move can bring an entire organization to its knees. Enter the NOC and network infrastructure engineers, the strategic masterminds responsible for maintaining the delicate balance of network management and monitoring. Their expertise and unwavering focus ensure that every piece of the digital puzzle falls into place seamlessly.

Disaster recovery

However, their mission goes beyond averting potential disruptions. NOC engineers are the vanguards of cybersecurity, operating from the fortified fortress known as the Security Operations Center (SOC). In this virtual battlefield, they tirelessly detect and neutralize threats, protecting the organization’s invaluable data and thwarting cyberattacks before they can inflict harm.

NOCs are primary places where an organization’s computer network and telecom infrastructure are supported, IT infrastructure events are detected, resolved, and data center availability is ensured. They can be found within and outside the data center, depending on the situation. It’s usually connected to a high-speed internet connection or the backbone to supply as much bandwidth as possible.

Protected Harbor is one of the most significant NOC organizations, with a well-structured physical space, network operations center, hardware infrastructure, communication infrastructure, staffing and training, dedicated servers, network performance, contingency, disaster recovery, access control, patch management and monitoring systems.

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How Protected Harbor Helps?
Our managed Network Operation Center NOC management services offer a single dashboard for IT Infrastructure Management, including Network Provisioning, IT Monitoring, IT Service Desk, IT Problem Management, IT capacity monitoring, application management, and IT change management. Our specialized managed NOC Services facility, which has over a decade of experience, offers a comprehensive variety of services within service assurance and service fulfillment.

 

The dedicated/managed NOC engineers provide data network technical support and operational monitoring 24/7, focusing on wide area network, cloud, and data center support. We follow a well-defined NOC monitoring service organization hierarchy structure to assure complete operational and fault-free managed services and the continuous availability of appropriate shadow resources in case of a requirement to prevent operational loss.

Overcome Infrastructure Challenges
Infrastructure concerns prohibit you from concentrating your efforts where they are most needed: inventing and growing your company. Consistent support difficulties without an effective NOC result in costly project delays, endless stress, and severe vulnerabilities that endanger your business.

 

Through a range of NOC and security operation center solutions tailored to your technology environment and operational workflow, we help you take charge of your infrastructure support. Proactively monitoring, detecting, and measuring the service availability and performance of your network infrastructure and support operations is critical to high-quality assistance, whether we’re assisting you from our 24×7 NOC locations or optimizing and developing your on-site NOCs. Comprehensive network management, server and application monitoring, and a robust operational architecture provide detailed metrics and visibility, allowing our or your monitoring teams to respond fast and optimize for peak support execution.

Overcome Infrastructure Challenges
Workflow Events Logged Daily
Net Promoter Score
Malicious Connections Blocked Daily
NOC Monitoring & Support

We stay on top because of our consistency. Consistent protocols for monitoring and management of all events and problems ensure the efficient operation of your NOC. Each event or incident will be promptly recorded, reported, and resolved. To maintain efficiency, regular service monitoring and surveillance measures are carried out.

We work to improve your company’s operational stability by implementing methods that assure minimal disturbance to its IT environment.

 

What is a Network Operations Center?

A Network Operations Center (NOC) is a centralized facility responsible for overseeing and managing an organization’s network infrastructure. It is a command center where network engineers and technicians monitor network performance, troubleshoot issues, and ensure smooth operations. The NOC utilizes sophisticated network monitoring tools and software to monitor network traffic, detect anomalies, and respond to incidents promptly.

It is critical in maintaining network availability, performance, and security, minimizing downtime, and optimizing network efficiency. The NOC acts as the nerve center, providing real-time visibility, proactive monitoring, and efficient incident management, allowing organizations to deliver reliable and secure network services.

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NOC Services Tailored to Your Needs

We provide consultations for planning and establishing new NOC engineers and enhancing the efficiency of existing NOCs, based on our experience successfully building NOC operations with the best reputation across all business categories. Our NOC design team creates a workflow that ensures you have good operational visibility, including thorough reports and data, to run the network operation center NOC successfully and efficiently.

Our NOC Design services include the following:

  • Examining the requirements for greenfield NOC deployments
  • Evaluation of current NOC operations
  • Services for layout and optimization
  • Processes of Quality Control and Quality Assurance
  • Continual Service Improvement is being implemented
NOC Services

Delivering on SLAs with Advanced Metrics

Business decisions are based on data. Protected Harbor has a team of professionals who evaluate data generated by alarms and tickets on our clients’ environments to find crucial business indicators. Our analyses give our clients in-depth information on their network architecture and help them make crucial decisions.

We recognize the importance of response and resolution timeframes to you. Before delivering the promise, we will work with you to create success measures and Service Level Agreements (SLAs).

How to Build a Network Operations Center

A Network Operations Center (NOC) is a centralized facility responsible for monitoring, managing, and maintaining a company’s network infrastructure. To build a NOC, several key steps need to be followed. First, define the scope and objectives of the NOC, including the network size, services to be monitored, and desired performance metrics.

Next, establish a physical location with the necessary infrastructure, such as power backup systems, network monitoring tools, and communication systems. It’s essential to assemble a skilled team of network engineers and technicians proficient in network monitoring, troubleshooting, and incident management.

Implement a robust network monitoring system that provides real-time visibility into the network’s health, performance, and security. This includes configuring alerts, setting up automated monitoring processes, and establishing protocols for incident response. Develop comprehensive documentation and standard operating procedures to ensure consistency and efficiency in network operations.

Regularly evaluate and update the NOC’s capabilities, incorporating new technologies and industry best practices to enhance network performance and security. Organizations can effectively monitor their networks, proactively address issues, and maintain a reliable and secure network infrastructure by building a well-equipped and well-staffed NOC.

Protected Benefits

CONSISTENT. TAILORED. PROACTIVE.